Submit a By-law Complaint

Our By-law Officer will require a written complaint with contact information for follow-up or, depending on the nature of the offence, to provide evidence and/or to appear as a witness in any court proceeding pertaining to the complaint made.

You can report a possible by-law violation by contacting 519-291-0264 or completing a complaint on the Citizen Request Portal. You may also attend our office anytime between Monday to Friday during regular business hours. 

What you can expect when making a by-law complaint:

• You will be required to give your name, address, phone number and/or email address
• You will hen be asked for the details of the concern (where, when, what, how, who)
• The complaint will be investigated
• Please be patient, enforcement is a process and can take time

Any information you give us will remain confidential unless disclosure is required by law. The Clerk has the responsibility of determining whether to release any by-law information in accordance with the Municipal Freedom of Information and Protection of Privacy Act. Unless the matter goes to court, your name, address and telephone number will be kept confidential. Should the matter proceed to court, it is likely necessary for you to attend as a witness to the violation.

Anonymous complaints will not be investigated unless they are an immediate health and safety risk.

A courtesy warning is often issued on a first offence (not applicable to all regulatory by-laws such as those relating to parking infractions). Subsequent or continued violations may result in fines or court proceedings. 

If immediate assistance is required outside of our regular hours, please contact the OPP at 1-888-310-1122.